Role-based email
Role-based addresses like info@ or support@ are shared inboxes not tied to a single person.
Email & DNS~1 min read
In plain English
An email like info@ or support@ that goes to a shared inbox (e.g. a team) instead of one person. Our email validator flags them so you can treat them differently from personal addresses.
Role-based email addresses (info@, support@, admin@, sales@) are tied to a function or team rather than an individual. They are common for customer service and general inquiries. Many email validators flag them because they can have higher bounce rates or be less useful for one-to-one outreach.
Our email validator identifies role-based addresses so you can decide whether to allow them in signups or treat them separately in your lists.